Milestone Carriers Privacy Policy

Milestone Brokers LLC (“Milestone,” “we,” “us”) operates the Milestone Carriers portal at milestonecarriers.us (the “Platform”). Milestone Brokers LLC is a property broker registered with the Federal Motor Carrier Safety Administration, USDOT 4250815, MC-1647676. This Privacy Policy covers visitors to the Platform and registered Drivers, Motor Carriers, Owner-Operators, Dispatchers, Dispatch Companies and Carrier Administrators when they use the Platform. It does not replace a separate privacy notice that applies to Milestone Brokers customers arranging transportation. Capitalized terms used and not defined here carry the meanings given in the Milestone Carriers Terms and Conditions.

Category: Account and contact. Examples: Name, email address, telephone number, entity, role, city and state, language preference, login identifiers and authentication events. Category: Carrier and regulatory. Examples: Legal name, USDOT and MC numbers, operating authority status, safety information, registration and process-agent information, carrier contacts, and ownership and identity information used for Verification. Category: Driver qualification. Examples: Commercial driver’s license class, status, restrictions and endorsements; medical certification status; driving and equipment experience; carrier affiliation; and uploaded qualification documents. Transportation Worker Identification Credential, hazardous materials and cross-border information where a feature requests it. Category: Insurance and documents. Examples: Certificates of insurance, insurer and producer identity, coverage limits and expiration dates, equipment documents, executed agreements, Dispatcher Authorizations, bills of lading and delivery receipts, photographs, and claim and incident records. Category: Capacity and equipment. Examples: Truck and trailer type, vehicle capacity, open or enclosed configuration, home base, lanes, availability dates, and current region or planned route where provided. Category: Payment, tax and factoring. Examples: Payment status, remittance metadata, Form W-9 information, taxpayer identification number, tax classification, Factor identity, notice of assignment, payment instructions and Verification records. Full bank and card credentials are handled by payment providers. Category: Screening. Examples: Consumer reports, motor vehicle records, report status, and disclosure, authorization and adverse action records, where a screening workflow is used. Category: Load and performance. Examples: Load Opportunities, offers, Rate Confirmations, Carrier Assignments, pickup and delivery status, on-time metrics, cancellations, truck-ordered-not-used events, claims, response time, documentation quality, operational notes and review outcomes. Category: Location. Examples: Approximate location, lane and corridor information, and precise device or Shipment location where a feature is enabled with notice and permission. Category: Communications. Examples: Email, text messages, calls, support requests, in-Platform messages, consent and revocation records, and call recordings where recording is enabled with notice. Category: Device, usage and security. Examples: IP address, browser and device type, timestamps, session and security logs, feature use, cookie and analytics identifiers, and audit history.

We collect information from you directly, including what you upload or enter; from a Carrier Administrator, Dispatcher or Driver authorized to provide business or operational information about a represented entity or person; from federal motor carrier registration and safety systems and other lawful government and public sources; from insurers, insurance producers, verification services and payment and factoring providers; from a consumer reporting agency or motor vehicle record provider, only through a separately authorized workflow; and from your device, browser and use of the Platform.

Driver licence and motor vehicle record information, government identifiers, taxpayer identification information, precise geolocation, account credentials, financial and remittance information, and certain identity and safety records may be sensitive under applicable law. We limit collection of and access to this information to what is reasonably necessary for the feature, transaction, safety, fraud-prevention, payment, tax or compliance purpose for which it was collected. We do not use sensitive information to infer unrelated personal characteristics and we do not use it for behavioral advertising. We do not collect biometric identifiers. The Platform does not use face geometry, fingerprint or voiceprint identification. If Milestone later enables a biometric feature, we will provide the separate notice and obtain the separate consent that applicable law requires before that feature operates.

We use information to create and secure Accounts and entity workspaces; to verify role, carrier identity, operating authority, insurance, documents, Dispatcher authority and eligibility; to maintain access tiers, capacity profiles, equipment and lane information and availability; to present eligible Load Opportunities, support Rate Confirmation acceptance, coordinate pickup and delivery status, and store bills of lading, delivery receipts and photographs; to support payment, Settlement, tax and verified factoring workflows; to send account and security, operational, Load, document and compliance, and payment communications through permitted channels; to maintain Qualification and performance records and apply risk controls; to detect and prevent fraud, double brokering, identity misuse, payment diversion, account abuse and security incidents; to handle claims, disputes, legal requests, audits and regulatory obligations; and to measure and improve the Platform. We do not sell personal information and we do not share personal information for cross-context behavioral advertising.

Recipient: The affiliated Carrier and its Carrier Administrators. Information shared: Driver affiliation, document status, availability, Load execution, performance and necessary contact information. Purpose: Managing the Carrier’s workspace and transportation operations Recipient: A Carrier-authorized Dispatcher. Information shared: Only data within the permissions granted in that Carrier’s Dispatcher Authorization. Purpose: The dispatch, team, capacity and Load functions the Carrier authorized Recipient: Milestone operations personnel. Information shared: Carrier, Driver, Dispatcher, Load, document, Verification and transaction data. Purpose: Brokerage, Qualification, dispatch coordination, claims and payment administration Recipient: A shipper, customer, facility or transaction participant. Information shared: Only the pickup, delivery, vehicle, contact and operational information necessary. Purpose: Performing an accepted Shipment Recipient: Insurers and claims participants. Information shared: Shipment, bill of lading, delivery receipt, condition, incident, driver, carrier and evidence data as necessary. Purpose: Claim notice, investigation and administration Recipient: Payment, factoring and tax providers. Information shared: Payment and remittance identifiers, assignment records, tax records and transaction status. Purpose: Paying lawful recipients and meeting tax and accounting obligations Recipient: Verification and screening providers. Information shared: Identity, carrier or driver data required for the authorized check. Purpose: Verification, or a separately authorized report Recipient: Technology and service providers. Information shared: The minimum data needed for hosting, authentication, storage, communications, mapping, analytics, security and support. Purpose: Operating the Platform under written contractual restrictions Recipient: Government bodies, courts and legal parties. Information shared: Information required by applicable law, valid legal process, or the protection of rights or safety. Purpose: Legal compliance and protection of rights and safety Recipient: A successor entity. Information shared: Relevant records, subject to applicable law and this Policy. Purpose: A merger, financing, reorganization, acquisition or asset transfer.

This Policy is not an authorization to obtain a consumer report or a motor vehicle record. Where Milestone or another identified decision-maker obtains a covered consumer report or motor vehicle record, we present the applicable disclosure and authorization before procurement and record the permissible purpose relied on. Where a report is used in a decision, the pre-adverse and adverse action procedures required by law are followed. The responsible motor carrier has independent driver-qualification obligations under federal and state law. A Verification performed on the Platform does not replace a Carrier’s driver qualification file, annual review or other statutory duty.

We use approximate location for home base, region, availability, lane matching and corridor filtering. We collect precise or background location only where an enabled feature requires it, and only after providing a just-in-time notice and obtaining the applicable device permission. Precise location is shared with the represented Carrier, an authorized Dispatcher and transaction personnel only for the disclosed Shipment, safety, support or fraud-prevention purpose. We do not use precise location for advertising or for surveillance unrelated to an operational purpose. You can disable device location permissions at any time. Features that depend on location will stop working.

We create Qualification records and post-Shipment performance records from the information described above. Compliance gates — such as inactive operating authority or expired insurance — are maintained separately from discretionary commercial ranking. The Platform applies automated rules to determine access tier and eligibility, and applies commercial ranking to eligible Carriers. You may request correction of objectively inaccurate Account information and may request human review of an access decision through the review procedure in Article 25 of the Terms and Conditions. Where a consumer report contributes to a covered adverse decision, the separate screening and adverse action process applies. We may withhold the detail of security models, fraud indicators and proprietary ranking logic where disclosure would undermine security, fraud prevention, another person’s rights or a legal obligation.

Cookies and similar technologies are described in the Milestone Carriers Cookie and Tracking Policy, which sets out the categories we use, their purposes and durations, the technology inventory, and how to set or change your choices through the Your Privacy Choices link in the footer of every page. We honor a recognized browser-level opt-out preference signal, including Global Privacy Control, as a valid opt-out of the sale or sharing of personal information and of targeted advertising, for every visitor, without regard to the state in which the visitor is located.

Payment card and bank credentials are processed by third-party payment providers. Milestone retains transaction identifiers, payment status, amount, recipient and limited metadata rather than full payment credentials. Taxpayer identification information is restricted to Finance, Tax and Compliance personnel and to systems with a need to know, and is masked in ordinary Platform views.

We retain information for the periods below, extended where a legal hold, open claim, audit, investigation or unresolved dispute requires and reduced where the information is no longer needed. Record category: Account and profile. Retention: Life of the Account plus up to four years Record category: Accepted terms, consents and revocations. Retention: Duration of the relationship plus at least five years Record category: Broker transaction records under 49 C.F.R. § 371.3. Retention: At least three years Record category: Executed agreements, Rate Confirmations, bills of lading, delivery receipts, Settlement and claim records. Retention: Up to seven years after the transaction Record category: Carrier Qualification and Verification records. Retention: At least three years after the Carrier’s last Shipment Record category: Taxpayer and information-reporting records. Retention: Up to seven years after the last relevant payment or reporting event Record category: Consumer report and motor vehicle record content. Retention: The shortest period reasonably necessary for the purpose, a dispute, a legal obligation or defense, followed by secure disposal Record category: Driver privacy redisclosure records, where required. Retention: Five years Record category: Raw precise location. Retention: Ninety days, unless tied to an active Shipment, claim, safety matter or dispute Record category: Text message and call consent and suppression records. Retention: At least five years after the relationship or consent ends; suppression records may be retained indefinitely to prevent unwanted contact Record category: Security and analytics logs. Retention: Up to twenty-four months absent an incident or legal hold.

Milestone maintains an information security program with administrative, technical and physical safeguards appropriate to the information we handle and the risks to it. The program addresses role-based access control, authentication, encryption of data in transit, restricted access to sensitive documents, audit logging, vendor review, secure payment handling, and incident detection and response. We review and update the program as our systems and risks change. No system is completely secure. Protect your credentials and notify us promptly of suspected compromise. If a security incident affecting personal information triggers a notification obligation, we will notify affected individuals and regulators as and when applicable law requires, and will describe what happened, the information involved and the steps we are taking.

Depending on applicable law and your relationship with us, you may have the right to access personal information we hold about you; to obtain a copy of it; to correct inaccurate information; to request deletion; to opt out of certain processing; to limit certain uses of sensitive information; to withdraw a consent prospectively; to appeal a denied request; and to receive equal service for exercising a right. We provide an access, correction and deletion request channel to all registered Users, subject to lawful exceptions for active transportation, payment, tax, fraud prevention, claims, safety, recordkeeping and legal holds. Disputes about the accuracy of a consumer report or motor vehicle record also follow the dispute procedures of the reporting agency or issuing authority as applicable law requires.

Use the privacy request form in your Account, or contact info@milestonebrokers.us with “Privacy Request” in the subject line. We acknowledge a request promptly and respond within forty-five days, and we will tell you if we need a permitted extension. We verify your identity, and an authorized agent’s authority, before fulfilling a request. To appeal a decision, reply through the same channel with “Privacy Appeal” in the subject line.

United States state privacy laws apply based on residence, statutory thresholds and exemptions. Where a state law gives you a right described in Section 14, we honor it through the channel in Section 15. Where California law applies to information we collect, we provide a notice at or before the point of collection describing the categories collected and the purposes for which they are used.

Operational and marketing communications are handled separately. Marketing text message and call consent is optional and is never required to create an Account, qualify, see Load Opportunities, accept a Shipment or receive service. You can manage communication settings in your Account, reply STOP to a text message, and use the unsubscribe link in marketing email. The Milestone Carriers Electronic Communications and E-Sign Consent describes these choices in full.

The Platform is for adults and is not directed to anyone under 18. We do not knowingly invite minors to create carrier, driver or dispatcher accounts and we do not knowingly collect personal information from minors.

Milestone operates the Platform in the United States and processes and stores information in the United States. Milestone offers the Platform for United States transportation and does not direct it to individuals outside the United States.

We may update this Policy prospectively. Where a change is material, we will communicate it through the Platform, by email or by another appropriate channel before it takes effect, and will obtain consent where consent is required. Prior versions remain available.

This Policy is published in English, Russian and Spanish. The English version is the version that governs its interpretation. A translation is provided for convenience. Where a translation differs from the English version, the English version controls. This Section does not limit a right that applicable law grants you in respect of a language in which a communication was made to you.

Milestone Brokers LLC Milestone Carriers — Privacy
9602 4th Avenue, Brooklyn, NY 11209, United States info@milestonebrokers.us +1 (929) 686-0835